Privacy policy

Trialwear operates the https://www.weartrial.com/ website. This page is to inform website visitors regarding our policies with the collection, use, and disclosure of personal information should they decide to use our services on our website.

If you do choose to use our service on our website, you agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving the service and will not share your information with anyone except as described in this privacy policy.

Personal information includes such as the following:

• Biographical Data: Name, surname, date of birth;
• Contact Data: Address of residence, email address;
• Sales Data: Shipping and billing address, method of delivery and payment, name of credit card holder and expiration date, information requested by the customer service;
• Purchase Data: Detail of the purchased products such as size, price, model, collection, abandoned cart, etc;
• Navigation Data: Data related to browsing behaviour such as cookies, or information relating to the pages visited, etc

Payment charges

Trialwear accepts the following payment methods:
Visa, Mastercard, JCB, American Express, Apple Pay, Google Pay.
Upon purchase of your goods, there will be a 2 step process of authorisation and acquisition. The first step involves the verification of customers’ payment details, after which the order amount is reserved and undergoes the second step of acquisition.
In the second step, the reserved amount is transferred from the customer’s account to the Trialwear account and the payment will appear on your statement as TRIALWEAR.

Shipping

Once we have completed construction of your individual garment, we will be using DHL and Royal Mail services to carefully ship all packages. Estimated delivery times for each product can be found in their respective product descriptions, and our team will provide principal shipping updates via email. Please note that shipping carrier services are subject to change based on customers’ locations and optimal estimated arrival times.

We will endeavour to ship your order as quickly as possible. Please be mindful that each garment is hand-packaged by our small team. Your purchase usually will be shipped within 5-7 working days.

All packages will be marked as merchandise. Any and all custom charges are not included within the shipping costs outlined; the buyer will be responsible for any additional customs-related charges, and we are unable to lower the value of package declarations.

Trialwear is not responsible for any packages stolen or lost during transit. Any claims of this nature must be made by the customer to the appropriate carrier.

Returns

Our goal is for every customer to be totally satisfied with their purchase, so exchanges & returns are permitted within 7 days of delivery.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Should we have made any errors to your order (such as a damaged product or incorrect size shipped), please contact us at contact@weartrial.com. We will endeavour to resolve the issue as quickly as possible.

In the above case, all items must be returned in their original state, with all the tags untouched, boxes, and dust bags must also be returned with the items. If the above conditions are not met, the items are not eligible for any refunds and/or exchanges. We reserve the right to refuse any washed, worn or altered items.